Evolve batteries are having problems

大家好，我的是碳？
我是国际客户，滑板仍然在保修范围内，但售后服务非常困难，我的滑板最多跑100公里，现在不能打开，不能工作免责声明：完全正常使用，因为售后不能实现，我找到了一个高级工程师对话版本进行测试。
经过专业检查，专家小组发现电池有问题。无负载，电压36伏正常，一旦有负载，就会停止输出，只有1-2伏的电压，使滑板成为无法打开，不能工作。知道是什么造成的吗？
我好伤心。我该怎么办？国际用户非常难以售后服务，而EVOLVE USA对我来说是不友好的！有来自EVOLVE的官员可以帮助我吗？：困惑：：困惑：：困惑：：困惑：：困惑：：困惑：：困惑：：困惑：：困惑：

 

Hello everyone, mine is carbon GT
I am still in international customers skateboard warranty, but customer service service is very difficult, my skateboard run up to 100 kilometers, can not be turn on now, Cannot work。 Disclaimer: completely normal use,。because after-sales service can not be achieved, I found a senior engineer dialogue version of the test.
After professional inspection, There's a problem with the battery.. No load, voltage 36 volts normal, once there is any load, it will stop the output, only 1-2 volts of voltage, so that the skateboard can not be turn on, can not work. Do you know what caused it?
I'm so sad。 What should I do? International users are very hard to service, and EVOLVE USA is unfriendly to me! Are there any officials from EVOLVE who can help me?

 

EVOLVEUSA

 

If I send the skateboard by international express, it will take two months and 700 dollars, as well as Freight and taxes（One-way）

 

My English is not good, using online translation, unable to communicate by telephone，I don't know what to do

 

Yes,i love evolve！ I took it to China。 China has no distributor，

 

thanks！

 

From your videos - it does seem clear your battery has failed. I would test the motor controller with a PSU - 36V and see will it turn on and wheels spin.

Once confirmed - I would return the battery to Evolve - for them to test and replace. If under warranty they should replace it.

Should make the cost of shipping a lot lower, the worst part will be waiting and being without the board for weeks.

 

It's not that simple.. Can't send it back to customer service，Batteries are prohibited items，Unless the business model, expensive freight and taxes and fees。。。

 

South Korea Overseas maintenance is not acceptable，I am waiting for Evolve Skateboards Asia reply

 

I contacted USA ASIS HQ， sent dozens of emails，USA and ASIS asked me to contact HQ, HQ replied. "I can't help you."，What should I do? The battery died during the warranty period.. I pay for them from China, and they do not want to help me