My new Bamboo GT and a broken rib

Ok guys, I made this short video for you to understand what happened three days ago and what caused the accident.

Here's my previous explanation:

 

Hard to tell what gear you were in, or throttle pressure.

(on my recent CGT remote) if you shift from FAST to GT (and only from FAST to GT), you do NOT need to release throttle to engage the GT mode. there's a 1/2 second delay, then throttle continues in GT. I always back off a little to accommodate the shift. This is important when going uphill, so that you don't lose all your momentum by throttling down. I don't know about the other way around because I'm usually not throttling when i downshift.

In the video, it looks like you are shifting from FAST to GT while holding the throttle.

 

You still had the bluetooth connection icon and battery percentage displayed at the top. In theory if the remote dropped connection, you wouldn't have any of those. Most likely a controller issue unless you did do a shift..

Interesting enough or not really today.... my board acted up again, riding towards downtown. Shifted from FAST to GT. Nothing happened. Looked at the remote. Did the same, nothing, no change to GT mode on the menu nor with the board. Then I noticed the connection icon and battery percentage were totally gone. So I let the remote go into neutral and had to do the repairing process again turning everything off and on. Such a pain in the ass.

Not fun riding when you have zero trust in your equipment.

 

From Eco to Fast if I remember..

Correct.. definitely not fun..

 

Evolve Germany (very professional team) send me a label to return the board and the remote so they can verify if there is a problem..

In the meantime here is a pic of another issue: sometime the % of the battery and signal disappear when you are riding.

 

Great to hear they're prompt and provided you with a return shipping label. Hopefully they can identify and resolve the issue.

 

Just talk to Evolve DE... Before return the board with my brother we have tried to pair/re-sync the board following the video posted on YouTube from Evolve.

Well, seems that the board now works better.

According to Evolve we decided to try the board here at home for a few days.

About the other issue they said:

"That the remote sometimes show nothing is not a problem, like as you said, it still works fine, and you can accelerate and brake.
Everything works, but is not shown during that couple of seconds. So also don’t change modes in that time, it would not be shown on the remote, but after the seconds it is then in the other mode.
So it is not problematic.
This is also something we cannot change as all boards have these display delay sometimes.
So it seems that you board is absolutely okay and you don’t need to send it."

Due to the broken rib I can't, of course, ride the board for the next 15 days, at least, but than I'll be ready to ride again.. my Ruroc has arrived, so I'm ready.. Safety first now!

Jack.Rufus

 

Hmmmm.... be cautious when you ride it. I went through the same thing before and after my board, no luck. Worse part is putting false trust in something you feel is fixed but is not. I honestly would not ride the board if you see the antenna / battery % disappear. Its a connection drop with BlueTooth which is full communication. Typically its errors in the transmission and/or bad signal strength that is the root cause.

If it does fix you issue, which is worth a try, then you're good to go. I'm going to see if I can debug my bluetooth connection, signal strength, retransmissions, etc. Looking for a program, preferably via cell phone that's mobile where I can have it running while moving through different environments and interference prone areas. Then if its bad, begin to route a new bluetooth antenna to the top of the board. I'm also replacing the crappy joystick in the remote which is of poor quality and another source of issues riders experience.

The way I ride my board is cautiously now, knowing anything can happen unexpectedly and quick at anytime. I can't drop my guard on this thing and if I do I'm going to get hurt again until I fix it correctly. I've given up on Evolve remedying the issue.

 

After seeing the continual comments from wiztecy, i started to get nervous, myself.

I've seen the battery% indicate "---" for a second or two... but i have never lost control of the throttle/brake.

Sounds to me like the guys at Evolve may have a better understanding of what's actually going on with the display vs. it being a wireless dropout issue. It certainly aligns with my experience.

Hope you heal quick and get right back out there! Keep your faith!

 

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Honestly, did you get hurt from your GT yet? There are some who have not been hurt, and I'm happy about that. There are some who have been hurt or had incidents that could have lead up to personal injury. I did get hurt and if I wasn't nervous about riding it after that I would have been injured a second time. So the display goes out, you press the downshift button, nothing is displayed, same thing shows, FAST. You hit it a couple more times. Nothing. Then when the remote connects, BANG, the damn board takes your input and puts you into REVERSE. Not good. I believe that's what happened in one of my cases I described in a thread as well as with others who had the board jam into reverse while moving foward at a good speed. I at first thought the board just jumped into REVERSE by itself but it seems now that the evidence points to a non-responsive remote, and I believe this happens when the antenna and battery % is not displayed. So if Evolve KNOWS this, where is the Email to all the users's to tell them how to prevent injury on these boards then? They should at minimum publish what you should and should not do with these boards to prevent riders from further injury. But any company who puts an RF antenna within a shield does not how to design RF devices nor know the fundamentals about it. I also don't rate Evolve's troubleshooting abilities high at all. That's my personal opinion from personal experience with Evolve trying to identify what's wrong with my board.

I don't know if you followed all the issue I had with my board, but are many which have been documented on this site as they occured. So if a product does not work as it should, I also put display of connection status up there with a defect, I would not trust it. Is that how a $2,000 product is to be functioning? And my board came back from Evolve still not working correctly when I stated clearly multiple times to them I want my issue resolved correctly, I don't want to get hurt again, and want a call back so I can describe in detail so you have the opportunity to ask questions to fully understand the issue.

As I mentioned before, I've asked Evolve to contact me many many times. They don't answer their side of the line, they screen their calls. I'm starting to understand why now. Possibly they don't want to talk to the customer about the issues? I don't know, but a professional business answers their phones. I still have not had any calls from Evolve.

Today my board still is defective, unpredictable. I emailed Evolve telling them that I want either a fully functional board that's tested and known to work in exchange for my defective board or my money back as a refund. No Response from Evolve. I know 3 other people who demanded their money back from Evolve, Evolve said no. It took all three to contact their lawyers to contact Evolve in order to get their money back.

I'm at the point of fixing all the issues of my board since Evolve has no idea on how to fix it. They say they can't reproduce it. As I told them its environmental issues with RF interference and riding around a warehouse or parking lots around a warehouse is not an adequate test to reproduce the issue. I ran the board in a field away from people and RF an the board worked great. So I can get the same results as Evolve too. But if I have to troubleshoot and modify my board to make it work safe and consistent with feedback, then why the hell am I paying a premium for a what is to be called a consumer ready board? I could have built the same board for $1000 and had full control on how the board worked and also have the ability to modify the throttle and braking curves. I also would not enclose any RF antennas in an enclosure that acts as an RF shield.

I have many Electric Powered products, EV motorcycles, EV Mountain Bikes, other EV skateboards, EV car as well as other gadgets. I've never had such a problem with a product as well as trying to get the company to resolve an issue as I have had with Evolve. $1,600 - 2,250 is allot of money for someone to spend on a board. You'd expect it to work or to have proper customer support which includes calling the customer back and fixing the issue(s). And if the customer isn't happy, refund their money. That's proper customer service and support I expect from any company I want to do business with. That says they back up their product and want the customer to be happy no matter what.

 

nope! not once. I've seen a few quirks here and there, but pretty easy to work around.

 

Thanks for being honest and happy nothing happened. I honestly wish I had simple quirks I can put up with that.
I do feel that the Carbon GT is prone to more issues due to the antenna being enclosed in the carbon fiber body vs. the Bamboo GT. I passed this on to Evolve but I got nothing back from them, its like they just don't listen.

These boards are fun, especially with the AT setup when they work as you'd expect them to.

I really just don't want people getting hurt when all they're doing is trying to enjoy life and have fun.

 

I have no issues with my remote as everyone seems to describe. However from what I'm reading you need to 'LEARN' the remote. What I mean by that is there is a slight delay between switching between ECO, Fast, GT. So only push button once, wait for the mode change, then continue with the trigger. (If you continuously press the up or down buttons by being impatient it will skip trough the speed modes after a second, so push ONCE and wait for it to change before pushing again if needed. If you drop down from GT or Fast and are going fast when you switch back to ECO you WILL get a decrease in speed which could throw you off if not balanced correctly on the board or not expecting it, so only do this when you have slowed down a bit first. It's all common sense!

 

Exactly this, ive had my new carbon gt for a week and been thrown twice in the first few days, I was padded and protected... Upon reflection & perserverance with multiple bruises and swollen ankle...Ive learnt its not an instant response and to expect a second or so delay between modes ( I do believe there is room for improvement on the remote & its sensitivity )... I made the clasic mistake, going to fast in fast mode on a slight down hill, tried a quick bit of breaking (didnt get response in time/slight panic), popped back to eco but didnt let it get to neutral, break not enabling as still in fast and going faster on the down hill, popped it back again, awaiting again, no response again...bang in reverse, flying like superman... when recovered and inspected control realised what I had done... And stupidly made the same mistake again two days later, as an older gamer im 41 & expect near instant response on my electronics... when in mode it is fairly quick if u break... But you need to learn there is a delay between modes and to perceive the delay and your safety with this in mind. A few rides later no issues and feel confident I have mastered the controller...as a learner anyways

 

Haven't tried that yet, a new mission tomorrow

 

The same happened to me ... I made a flight as if I were a mix of Superman, Robin, Batman and GI Joe but when I landed I broke a rib anyway ... auch!

 

Think I did some tendon / ligament damage... will be a few weeks before foot comes %100 good.. and ribs too, rest is still sore but got more movement now. I look half black fella from all the bruises... Wish I had read a little more on the intracancies and speed control, anyways im an Aussie, we say harden up princess, its a learning curve...

 

I have a bamboo all terrain second generation - experience also a sudden blockage when in high speed - when I than switched to "economic" the problem did not occur anymore - battery was at the lower end - any correlation between those 2 facts ? cheers

 

Im no expert, only what I have read in the last few days, Ive read it is a battery protection measure.. Apparently when the batts are getting down/ low.. & under load in fast/gt the board will drop back to eco, so a deceleration will be felt... In the wrong circumstances it may cause a potential mischief. From eco mode it will just run itself flat. Best to look through the forum or pose the question as a thread and ask evolve / more informed minds... Id like to be completely informed also.